SOP OVERHAUL = REAL SAVINGS FOR A PALLET BROKERAGE CLIENT

Galatians Consulting Group just wrapped up a Standard Operating Procedure (SOP) project with a pallet brokerage firm—and the results speak for themselves.

When we stepped in, the team was running on processes that had grown organically over the years: helpful in the moment but no longer built for the volume they were moving. Order intake, carrier coordination, and load tracking all lived in different places, in different formats, depending on who was handling it that day.

Here's what we did:

✅ Mapped every step of their brokerage workflow, from quote to delivery confirmation ✅ Identified redundant approvals and manual data entry eating up staff hours ✅ Rebuilt their SOPs into a single, standardized playbook every team member could follow ✅ Pinpointed cost leaks in vendor coordination and freight handoffs.

The outcome: fewer errors, faster turnaround on loads, and meaningful cost savings — without adding headcount or new software. Just smarter processes built around how the business actually operates.

This is the kind of work we love. Every business has inefficiencies hiding in plain sight, baked into "the way we've always done it." A fresh set of eyes — and the right framework — can uncover savings that have been there all along.